Return/Exchange Policy

Lauren Imhoff
Lauren Imhoff
  • Updated

SEE IT. WEAR IT. LOVE IT. GUARANTEED.

We want to make sure you absolutely LOVE your rings, or your money back.

We make shopping online for jewelry remarkably risk-free. If you're not 100% satisfied within 60 days of receiving your rings, return it for a full refund or exchange!

 

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1. Contact us via Chat or email:returns@mytriorings.com 2. Ship your rings back to us using your provided RMA (Return Mailing Authorization) 3. Refund is issued within 1-3 business days of receiving the returned rings

 

Let us know if you'd like assistance finding a better style for an exchange. Our team would love to go over all we have to offer and help walk you through the process of having another ring set crafted for you.

The Fine Print On Returns

  • Rings must be returned according to the instructions provided in the Return Merchandise Authorization (RMA) email you will receive in response to your return request.
  • Rings must be returned in the original condition in which they were received and within the 60 day return period.
  • Rings that show signs of any modification or abuse will not be accepted for exchanges or refunds at our sole discretion.
  • Please note that services such as expedited or international shipping fees and engraving charges cannot be refunded as these are consumed services that cannot be recuperated.

Refunds process: Similar to any other retailer, refunds are issued within 1-3 days wherein the funds will be removed from our account and received by your original payment method. Once a refund is issued by My Trio Rings, your bank may take anywhere from 1-5 business days to post this refund amount to your account. Due to credit card processing regulations, we are unable to re-route funds to new cards or alternate billing contacts. If your card is no longer active, your financial institution will still have an underlying account number which the funds will be routed to. Please contact your bank or financial institution for how you wish to have your refund routed.

 

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