Extend- Our Lifetime Protection Plan

Lauren Imhoff
Lauren Imhoff
  • Updated

Your Lifetime Protection Plan With Extend

Fine diamond jewelry requires proper care and maintenance to ensure its longevity and lustrous shine. My Trio Rings has partnered with Extend to provide simple, peace-of-mind protection for the rings you love.

Extend bundles your rings with an affordable, modern, easy-to-understand protection plan— so your jewelry is covered, even after the My Trio Rings 1 Year Crafting Warranty expires. Add an Extend protection plan to your purchase during checkout to protect your rings from all accidental damages, scratches, size changes, or other servicing needs.

 

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WHY SHOULD I ADD EXTEND PROTECTION?

Forget the frustrating logistics of outdated extended warranty providers. Extend has your back. Pay one flat rate at checkout and Extend will work directly with us to get your product replaced quickly should something bad happen to it. No strings, no catches—everyone wins. Getting a repair or replacement is seamless and simple.

SO WHAT HAPPENS WHEN THINGS GO WRONG?

Contact Extend at customers.extend.com/claims or by phone at (877) 248-7707. They’ll process your claim in minutes and send you back to us with a promo code for a replacement product. Easy as pie.

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FAQ's ON EXTEND

Q: What does Extend cover?

A: Extend goes beyond our limited 1-year manufacturing warranty and covers damage due to normal wear and tear or accidental damage, including:

    • Damaged prongs
    • Lost stones (including all center stones)
    • Ring sizing because of weight change
    • Rhodium plating
    • Re-shanking
    • Refinishing and polishing
    • Resetting diamonds and gemstones and repair of chipped or cracked stones (including center stone)
    • Replacement of center stones, side/enhancement stones due to defect in the setting

 

Q: How many times can I send my ring(s) in for repair?

A: Extend will cover as many repairs up to the value of the initial purchase price of the ring(s). If the ring(s) can’t be repaired and needs to be replaced, Extend will cover a maximum of one replacement.
 

Q: Who insures the protection plans?

A: Extend works with a network of top rated insurance companies to underwrite the protection plans we offer. By working with a number of different insurers, we can match your products to the best protection plans, optimized for price, term, and type of coverage.

 

Q: Is this the same as insurance?

A: No, Extend does not cover complete loss or theft. Often couples choose to insure their rings with a third party insurance company or under their Homeowners or Renters Insurance Policy.
 

Q: Where can I find my contract ID?

A: Upon purchase of the protection plan, you will receive a separate email outlining all details, including:
  • Contract ID
  • Warranty term length (if we choose more than one)
  • Coverage dates
  • Product name
If you do not receive this email, please reach out to warrantyops@extend.com.
 

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