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Featured FAQ's

• Can I customize a ring?

  Yes. We customize rings every day. You can change the metal and gold color, the center stone (shape, size, natural or lab-grown diamond, or a gemstone), the ring sizes, and add engraving. We can a...

• How do I contact a person?

  Our team is available Monday–Friday, 9:30am–5:30pm Eastern Time. Phone: (855) 697-4647 Email: contactus@mytriorings.com Returns and exchanges: returns@mytriorings.com Warranty and repairs: warran...

• Are the Rings Real?

  Our rings are 100% real, made with diamonds and authentic gold. We get this question a lot because we've done a fantastic job of pricing diamonds and gold affordably. We're based on Fifth Ave in N...

• Do you have a store?

  Yes. My Trio Rings welcomes clients to experience our jewelry in person at select locations: Flagship Showroom in New York City: Our headquarters showroom is located on 5th Avenue in the heart o...

• Setting Up a Layaway Plan with Partial.ly – Step‑by‑Step Guide

   Layaway is an excellent option if you want to pay for your rings over time without interest or a credit check. My Trio Rings partners with Partial.ly to offer flexible plans that you control.  Th...

• Using Affirm for Financing – Step‑by‑Step Guide

   Affirm provides a fast and flexible financing solution for customers with established credit.  You can check your eligibility and select a plan at checkout without affecting your credit score.  T...

• How long does it take to get my rings?

  As you can imagine we take marriage proposals and wedding dates pretty seriously around here. All our rings are crafted to order and carefully checked by our team before shipping. To find rings th...

• Where is my order?

  Every ring is made to order and takes 2–3 weeks to craft. Your ship date was shown at checkout and is in your order confirmation email. Log in to your account to see your order status. What your o...